DistributorFlow ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our software, services, and website (the "Services").
1. Information we collect
We collect information to provide and improve the Services, including:
- Personal information: Your name, email address, phone number, and postal address, when you provide them.
- Usage data: Information about your use of the Services, such as your IP address, browser type, pages visited, and time spent on those pages.
- Transaction data: Information related to purchases, billing, payments, and account allowances.
- Marketing data: Preferences, interests, and feedback you choose to share for marketing purposes.
2. How we use your information
- Service improvement: To personalize and improve your experience with DistributorFlow.
- Marketing analysis: To understand user preferences and improve our campaigns. We do not share this data with third parties for their marketing purposes.
- Customer support: To respond to your questions and provide assistance.
- Transaction processing: To process transactions and manage billing, payments, and account allowances.
- Communication: To send updates, newsletters, and promotional materials with your consent where required.
- Compliance and account protection: To comply with legal obligations, investigate misuse, prevent fraud, and enforce our Terms of Service.
3. Data protection
We use security measures, including encryption and access controls, to help safeguard personal information against unauthorized access, disclosure, alteration, or destruction.
4. Data sharing
We may share information under limited circumstances:
- Service providers: With partners who help us provide and improve the Services, subject to appropriate data-protection arrangements.
- Legal requirements: To comply with applicable legal obligations, court orders, or other lawful processes.
- Business transfers: If the business is involved in a merger, acquisition, or sale of assets.
5. Your choices
- Marketing communications: You can unsubscribe by following the instructions in those messages.
- Your information: You can request access to, correction of, or deletion of your personal information by contacting us.
- Cookies: You can manage cookies in your browser settings, although doing so may affect some features of the Services.
- Optional website analytics: When enabled, usage analytics helps us understand public-page visits, signup and enquiry outcomes. With the default consent setting, the analytics tag loads after you allow it. Use Analytics preferences to change your choice. Declining does not prevent account creation or normal application use. Our custom analytics events exclude form-field contents and private customer, order and payment records.
6. Account use, balances, and welcome rewards
Account and service-activity information may be used to investigate suspected misuse and enforce the following rules:
Lawful use: You must use DistributorFlow only for lawful business activities. Accounts found to be used for illegal activity will be suspended or blocked.
Outstanding balances: Any unpaid balance on an existing or previous account remains due. You must not create a new account to avoid paying that balance.
Welcome rewards: One-time signup rewards and free welcome orders are available once per distribution. You must not create duplicate, replacement, or related accounts to claim these rewards again, including when your previous account has a remaining balance. Accounts found to evade payment or abuse signup rewards will be blocked. Related accounts and promotional allowances may also be restricted.
Please also read the account and reward rules in our Terms of Service.
7. Children's privacy
The Services are not directed towards children under 13. We do not knowingly collect their personal information. If you believe a child has provided personal information, please contact us so we can take appropriate steps to remove it.
8. Changes to this policy
We may update this policy from time to time. We will post the updated version on our website and update its effective date.
9. Contact us
If you have questions or concerns about this policy, contact our team or email support@distributorflow.com.