Agreed rates for repeat shop customers
How to manage customer-specific product prices without confusing product access
A wholesale customer may buy at an agreed rate while another uses your normal catalogue price. DistributorFlow separates customer product access, short lists and customer-specific pricing. Review each setting and test a small order so the booker sees the intended item and rate.
See the current packages and allowances before you choose.
How are product access, a short list and price different?
Product access determines which items the customer may order. A short list helps the team find frequently used items. A customer-specific price records an agreed rate. Setting one of these does not mean all the others have been configured.
| Setting | Question it answers |
|---|---|
| Product access | May this customer order the product? |
| Short list | Should this product be easy to find in the default selection? |
| Agreed price | Which rate should apply for this customer and product? |
How should you set an agreed customer rate?
Open the intended customer, review product access and enter the agreed rate where a customer-specific price is needed. Keep the normal catalogue rate for other cases. Check the sales unit before saving and verify the result in an order for that customer.
Confirm the customer and product
Use the correct shop and exact product variant.
Check access
Review which products the shop is permitted to order.
Review the agreement
Use the rate your business has agreed and confirm which unit it applies to.
Save and test
Check the selected customer, rate and quantity on a small order before live bookings.
What should a small price test show?
For an illustrative product with a normal unit rate of 120 and an agreed customer rate of 110, check that an order for three units uses the intended rate. At 110 per unit, the sample goods amount is 330 before discounts and other adjustments. Verify the saved order rather than relying on the customer name alone.
Review existing customer rates when the normal catalogue changes. Confirm what the new order actually displays; do not assume that every custom arrangement was replaced automatically. A price adjustment and a cash collection must also remain separate records.
What should you check when an item or rate looks wrong?
Check the selected customer, product activity and visibility, customer assignment, short-list selection and exact sales unit. Then review any stored customer price and the quantity entered. Correct the relevant setup and test again before submitting a real order.
Your next step
Try the workflow with your own business
Start with a small product list and a trial customer. Check stock, delivery, receiving and any local requirements before a wider rollout.